Never consider any of your employer’s IT-related projects to be complete.
Incompetent business managers are predictable. They almost never want anything other than plausible a**-covering excuses, typically because their actions are more like those of a bureaucrat than they are like a competent business manager.
Fortunately, most business owners are starting to appreciate the need for competitive agility as opposed to intransigent entrenchment coupled with political activism aimed toward precluding upstart competitors through nice & legal regulation. Such competitive agility best serves consumers, while bureaucratic regulation serves only those who are willing to be corrupt and thereby defraud consumers.
Serving consumers is, of course, the only legitimate organizational response to the question “What is our objective?” Consumers will never, ever be “done” with demanding innovation from industry. If you believe that satisfying consumers of a released software product involves offering a knowledge base or a 24/7 support line, you will find yourself less and less employable.
Alephnote (as afterthought): Aleph Infotinuum Services staff has noticed that links to articles at the domain below appear to go semi-dead in rapid succession — the term semi-dead indicating that such articles, other than introductions the text of which fades into obscurity, get hidden behind a subscription wall. This will likely, therefore, be the last AIS post which offers a link to content hosted at that particular domain.