Technocrats and likewise Progressive experts offer many pigs in pokes.
Most professionals can relate anecdotes of managers behaving like know-it-all bureaucrats who expect displays of personal acquiescence regarding every idea that, upon hearing someone else’s anecdote or marketing pitch, they become convinced their employer cannot do without. From shelves filled with third party vaporware to initiatives destined for likewise obscurity, the common denominator of misguided business imperative appears to be the scapegoats who receive a reprimand or a pink slip for the sake of covering bureaucratic tail.
There are, of course, legitimate business imperatives which competent managers will recognize as opportunities for their employer to serve consumers better and thereby increase profitability. Discerning the difference between legitimate and misguided is what separates successful managers from just-do-as-I-say bureaucrats.
Your work colleagues are exactly that. They are neither above you nor beneath you, and they certainly are never your internal customers or your internal vendors. Hierarchies satisfy only an underlying bureaucracy, while the thing which you and your coworkers must focus on is satisfying consumers.
Take best practices for IT. Please. Seriously, though, among the thousand or so “best practice” recommendations for IT programs, approximately none of them are right for your organization. Considering the fact that approximately is not synonymous with precisely, the key is the same as it always is for managing an enterprise: due diligence.